Terms & Conditions

Below are our terms and conditions that apply to all orders, if you have any questions please get in touch.


1 Price
1.1 The price quoted excludes VAT. VAT will be charged at the rate applying at the time of
1.2 Our quotations lapse after 60 days (unless otherwise stated).
1.3 The price quoted excludes delivery (unless otherwise stated).
1.4 Unless otherwise stated, the price quoted is an illustrative estimate only and the price
charged will be our price current at the time of delivery.
1.5 Rates of tax and duties on the goods will be those applying at the time of delivery.
1.6 At any time before delivery we may adjust the price to reflect any increase in our costs
of supplying the goods.

2 Delivery
2.1 All delivery times quoted are estimates only.
2.2 If we fail to deliver within a reasonable time after the quoted delivery time, you may (by
informing us in writing) cancel the contract, however:
2.2.1 you may not cancel if we receive your notice after the goods have been dispatched;
2.2.2 if you cancel the contract, you can have no further claim against us under that contract.
2.3 If you accept delivery of the goods after the estimated delivery time, it will be on the
basis that you have no claim against us for delay (including indirect or consequential
loss, or increase in the price of the goods).
2.5 We may deliver the goods in instalments. Each instalment is treated as a separate
2.6 We may decline to deliver if:
2.6.1 we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
2.6.2 the premises (or the access to them) are unsuitable for our vehicle
2.7 We may deliver in quantities of 5% more or less than the quantity ordered and charge
you for the quantity actually delivered.
2.8 You must provide appropriate equipment and manual labour for unloading the goods at
the delivery point. If our delivery vehicle is kept waiting for an unreasonable amount of
time, is obliged to return without completing delivery or if we provide additional staff to
unload goods an additional charge will be made.

3 Risk
3.1 The goods are at your risk from the time of delivery.
3.2 Delivery takes place either:
3.2.1 at our premises (if you are collecting them or arranging carriage); or
3.2.2 at your premises or address specified by you (if we are arranging carriage).
3.3 You must inspect the goods on delivery. If any goods are damaged or not delivered,
you must write to tell us within five days of delivery or the expected delivery time. You
must give us (and any carrier) a fair chance to inspect the damaged goods.

4 Payment terms
4.1 You are to pay us in cash or in cleared funds prior to delivery, unless you have an
approved credit account.
4.2 If you have an approved credit account, payment is due no later than 60 days nett after
the date of our invoice unless otherwise agreed in writing.
4.3 If you fail to pay us in full on the due date we may:
4.3.1 suspend or cancel future deliveries;
4.3.2 cancel any discount offered to you;
4.3.3 charge you interest at the rate set under s.6 of the Late Payment of Commercial Debts
(Interest) Act 1998;
a. calculated (on a daily basis) from the date of our invoice until payment;
b. before and after any judgment (unless a court orders otherwise);
4.3.4 claim fixed sum compensation from you under s.5A of that Act to cover our credit
control overhead costs; and
4.3.5 recover (under clause 4.7) the cost of taking legal action to make you pay.
4.4 If you have an approved credit account, we may withdraw it or reduce your credit limit
or bring forward your due date for payment. We may do any of those at any time
without notice.
4.5 You do not have the right to set off any money you may claim from us against anything
you may owe us.
4.6 While you owe money to us, we have a lien on any of your property in our possession.
4.7 You are to indemnify us in full and hold us harmless from all expenses and liabilities
we may incur (directly or indirectly including financing costs, including legal costs on a
full indemnity basis and the cost of instructing a debt recovery agency to recover a debt
due to us if any) following any breach by you of any of your obligations under these

5 Title
5.1 Until you pay all debts you may owe us:
5.1 1 all goods supplied by us remain our property;
5.1.2 you must store them so that they are clearly identifiable as our property;
5.1.3 you must insure them (against the risks for which a prudent owner would insure them)
and hold the policy on trust for us;
5.1.4 you may use those goods and sell them in the ordinary course of your business, but
not if:
a. we revoke that right (by informing you in writing); or
b. you become insolvent.
5.2 You must inform us (in writing) immediately if you become insolvent.
5.3 If your right to use and sell the goods ends you must allow us to remove the goods.
5.4 We have your permission to enter any premises where the goods may be stored:
5.4.1 at any time, to inspect them; and
5.4.2 after your right to use and sell them has ended, to remove them, using reasonable
force if necessary.
5.5 Despite our retention of title to the goods, we have the right to take legal proceedings
to recover the price of goods supplied should you not pay us by the due date.
5.6 You are not our agent. You have no authority to make any contract on our behalf or in
our name.

6 Warranties
6.1 We warrant that the goods:
6.1.1 comply with their description on our order confirmation form; and
6.1.2 are free from material defect at the time of delivery (as long as you comply with clause
6.2 We give no other warranty (and exclude any warranty, term or condition that would
otherwise be implied) as to the quality of the goods or their fitness for any purpose.
6.3 If you believe that we have delivered goods that are defective in materials or
workmanship, you must:
6.3.1 inform us (in writing), with full details, as soon as possible; and
6.3.2 allow us to investigate (we may need access to your premises and product samples).
6.4 If the goods are found to be defective in material or workmanship (following our
investigations), and you have complied with those conditions (in clause 6.3) in full, we
will (at our option) repair the goods, replace the goods or refund the price.
6.5 We are not liable for any other loss or damage arising from the contract or the supply
of goods or their use, even if we are negligent, including (as examples only);
6.5.1 direct financial loss, loss of profits or loss of use; and
6.5.2 indirect or consequential loss
6.6 Our total liability to you (from one single cause) for damage to property caused by our
negligence is limited to £5,000,000.
6.7 For all other liabilities not referred to elsewhere in these terms our liability is limited in
damages to the price of the goods.
6.8 Nothing in these terms restricts or limits our liability for death or personal injury
resulting from negligence.
6.9 Nothing in these terms affects or limits our liability for fraudulent misrepresentation.

7 Specification
7.1 If we prepare the goods in accordance with your specifications or instructions you must
ensure that:
7.1.1 the specifications or instructions are accurate;
7.1.2 all specifications, instructions or materials are supplied to us within a reasonable time;
7.1.3 goods prepared in accordance with those specifications or instructions will be fit for the
purpose for which you intend to use them; and
7.1.4 your specifications or instructions will not result in the infringement of any intellectual
property rights of a third party, or in the breach of any applicable law or regulation.
7.2 We reserve the right;
7.2.1 to make any changes in the specifications of our goods that are necessary to ensure
they conform to any applicable safety or statutory requirements; and
7.2.2 to make without notice any minor modifications in our specifications we think necessary
or desirable.

8 Return of goods
8.1 We will accept the return of goods from you only:
8.1.1 by our prior agreement (confirmed in writing);
8.1.2 on payment of an agreed handling charge (unless the goods were defective when
delivered); and
8.1.3 where the goods are as fit for sale on their return as they were on delivery.

9 Export terms
9.1 Clause 9 of these terms applies (except to the extent that it is inconsistent with any
written agreement between us) where we supply the goods over an international
border or overseas.
9.2 The ‘Incoterms’ of the International Chamber of Commerce which are in force at the
time when the contract is made apply to exports, but these terms prevail to the extent
that there is any inconsistency.
9.3 Unless otherwise agreed, the goods are supplied ex works our place of manufacture.
9.4 Where the goods are to be sent by us to you by a route including sea transport we are
under no obligation to give a notice under section 32(3) of the Sale of Goods Act 1979.
9.5 You are responsible for arranging testing and inspection of the goods at our premises
before shipment (unless otherwise agreed). We are not liable for any defect in the
goods which would be apparent on inspection unless a claim is made before shipment.
We are not liable for any damage during transit.
9.6 We are not liable for death or personal injury arising from the use of the goods
delivered in the territory of another State (within the meaning of s.26 (3) (b) Unfair
Contract Terms Act 1977).

10 Cancellation
10.1 You may not cancel the order unless we agree in writing (and clauses 2.2.2 and 10.2
then apply).
10.2 If the order is cancelled (for any reason) you are then to pay us for all stock (finished or
unfinished) that we may then hold (or to which we are committed) for the order.
10.3 We may suspend or cancel the order, by written notice if:
10.3.1 you fail to pay us any money when due (under the order or otherwise);
10.3.2 you become insolvent;
10.3.3 you fail to honour your obligations under these terms.

11 Waiver and variations
11.1 Any waiver or variation of these terms is binding in honour only unless:
11.1.1 made (or recorded) in writing;
11.1.2 signed on behalf of each party; and
11.1.3 expressly stating an intention to vary these terms.
11.2 All orders that you place with us will be on these terms (or any that we may issue to
replace them). By placing an order with us, you are expressly waiving any printed
terms you may have to the extent that they are inconsistent with our terms.

12 Force majeure
12.1 If we are unable to perform our obligations to you (or able to perform them only at
unreasonable cost) because of circumstances beyond our control, we may cancel or
suspend any of our obligations to you, without liability.
12.2 Examples of those circumstances include act of God, accident, explosion, war,
terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty
in obtaining supplies.

13 General
13.1 English law is applicable to any contract made under these terms. The English courts
have non-exclusive jurisdiction.
13.2 If you are more than one person, each of you has joint and several obligations under
these terms.
13.3 If any of these terms are unenforceable as drafted:
13.3.1 it will not affect the enforceability of any other of these terms; and
13.3.2 if it would be enforceable if amended, it will be treated as so amended.
13.4 We may treat you as insolvent if:
13.4.1 you are unable to pay your debts as they fall due; or
13.4.2 you (or any item of your property) become the subject of:
a. any formal insolvency procedure (examples of which include receivership,
liquidation, administration, voluntary arrangements (including a moratorium) or
b. any application or proposal for any formal insolvency procedure; or
c. any application, procedure or proposal overseas with similar effect or purpose.
13.5 All brochures, catalogues and other promotional materials are to be treated as
illustrative only. Their contents form no part of any contract between us and you should
not rely on them in entering into any contract with us.
13.6 Any notice by either of us which is to be served under these terms may be served by
leaving it at or by delivering it to (by first class post or by fax) the other’s registered
office or principal place of business. All such notices must be signed.
13.7 No contract will create any right enforceable (by virtue of the Contracts (Rights of Third
Parties) Act 1999) by any person not identified as the buyer or seller.
13.8 The only statements upon which you may rely in making the contract with us, are those
made in writing by someone who is our authorised representative and either:
13.8.1 contained in our estimate (or any covering letter) and not withdrawn before the contract
is made; or
13.8.2 which expressly state that you may rely on them when entering into the contract.
13.9 Please note that we may transfer personal information about you to those we may
appoint to administer your account or recover amounts owing. That may include, for
example, passing information about you to our insurers, debt recovery agents and
solicitors, if you fail to pay us

Privacy Policy

Privacy Policy

Security of your Personal Data

We have created this privacy policy in order to demonstrate our firm commitment to your privacy.

We will collect and store the personal data you give to us whilst using our website e.g. when you use our enquiry form. The type of information we collect includes your name, telephone number and e-mail address.

We collect and store this information to allow us to answer your query. Any data stored is kept in accordance with the General Data Protection Regulation (GDPR).

Fox Brothers & Co Ltd., would never send an email directing you to a web page that asks for security information.

If you receive an email that appears to be from Fox Brothers & Co Ltd., that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card details.

In addition to the information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies are widely used on the internet. They do not collect personal information about you, nor do they allow us to access your computer in any way. We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Managing Cookies

Most web browsers automatically accept cookies. However, you can choose not to accept the use of cookies, and delete all the cookies currently stored on your device.

If you block all cookies (including essential cookies) you may not be able to access all or parts of our site and other sites.

To find out more detail about how to do this, visit http://www.allaboutcookies.org/.

How long we keep your Personal Data

We will keep your data for as long as it takes to fulfil your enquiry. The moment your enquiry is complete your data will be removed and information will no longer be stored or used.

Your Rights

You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using it if there is no need for us to keep it.

Your rights under data protection laws in relation to your personal data are briefly summarised below, and you can exercise these rights by emailing us at info@foxflannel.com or by writing to us at Fox Brothers & Co Ltd., Tonedale Mills, Wellington, Somerset, TA21 0BA.

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which we will tell you about, if applicable, after receiving your request.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

• Request restriction of processing of your personal data. You can ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw consent at any time if we are relying on your consent to process your personal data (such as direct marketing and cookies). This won’t affect any processing already carried out before you withdraw your consent or processing under other grounds. If you withdraw your consent, we may not be able to provide certain products or services to you.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to access your personal data and we try to respond to all requests within one month.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with any concerns you may have before you approach the ICO so please contact us in the first instance.

If you have any questions or require any more information please contact us at info@foxflannel.com

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies of these websites.

Copyright ©

The contents of this site are owned or registered to Fox Brothers & Co Ltd., and can only be used or reproduced strictly by permission. Unlawful reproduction may result in legal action.

If you have any comments, questions, or complaints relating to our Security & Privacy Statement please email info@foxflannel.com